I’ve meaning to refer you to this post about the pitfalls associated with conference presenters who pay a little too much attention to an online audience to the detriment of their live presentation.
Now that we’ve entered an age where everyone is connected through mobile devices that have immediate access to other people through text messaging, mobile applications, and mobile internet browsing, it was only a matter of time before we started to see a lot of background communications infiltrating face-to-face events. Consider, for example, that instant messaging was invented by a bunch of guys who wanted to communicate “under the table” when they were bored at meetings!
I recently wrote about another case where a general session was hijacked by twitter users. Since then I have been to many sessions where the presenter invited questions through twitter and other online methods. There is no question that your audience is no longer limited to the people in the room. The question is: what do you to with the people you can’t see?
“Hybrid Events”, which combine online and onsite audiences into one collaborative shared experience, will have to solve this question for sure, and it will require a sea change in attitude about what an “attendee” is. But until we have cemented “Hybrid Events” into the mainstream event vocabulary, we simply need to be considerate to both sides. In the case of the conference mention on Sue’s post, the folks in the onsite audience paid to be there, and clearly deserve to be given their presenter’s attention. That being said, the comments coming from online sources have to be monitored because they may contain questions from the onsite audience, who are reaching out through their mobile devices. They may also contain comments from online audiences who are following along thanks to the flow of information from the onsite audience, and these comments may be of value to those in the room. It is another example of the wisdom of crowds - the larger the crowd, the smarter we are.
So, rather than isolate the room, it probably makes more sense to have someone monitor the internet conversation for the presenter, off to the side. They can bring anything of value to the room at the request of the presenter, and when it seems fair to the audience at hand. I’ve seen this in action, it works, and it adds value to everyone involved.